Complaints Management System — White-Label Citizen Portal

Complaints Management System is a white-label web application that lets organizations receive, manage, and track citizen complaints and service requests online. Citizens submit requests by department, attach files, and follow progress with a unique ticket number. Administrators use a secure dashboard to manage submissions, update status and priority, add internal notes, and export data.

The system supports Arabic and English with full RTL/LTR layout, customizable branding (logo, colors, organization name), and department/request-type management — making it easy to deploy for different clients.